TERMS AND CONDITIONS
1. Pay will be invoiced for half when I receive the job. and half when you receive your miniatures
this will be conducted through paypal and a paper invoice will be emailed to you as well.
2. We will agree on a time frame for the job if you have one. Most orders take less than a week, even very large ones. If no time frame is mentioned your work will be schedule next in line in any current que and will be completed as soon as possible.
3. You will provide a return address in case we lose contact for more than a month.
I will assume you no longer want the job done and will return your miniatures in whatever state they are in.
I will contact you via email 3 times before I take this action. Please remember at all times that questions about the job can crop up at any time regarding color or style so open communication is critical to a satisfying result.
4. If you have a specific paint scheme you will provide detailed instructions before the job begins. This will include the types of clothes you wish them to wear specifically and detailed images from online or your collection. At least three images will be given from google or scanned from your own collection of research if you have specific ideas. If you do not we may provide a few images from google ourselves but will not be held accountable for "mistaken" color schemes if you have not clarified.
5. client covers all postage and packaging cost. Postage is calculated at weight cost with international courier. See postage below. EZPainter cannot cover customs charges.
6. Client will pay a fixed material fee of £3 for material and £2 for packaging. (£5)
7. Please supply bases for your order should you want them. EZPainter is happy to break change and provide 2p coins (25mm flat metal copper) but the client will provide X2 cost of the coins.
8. Basing is not included, if you would like it please add 50p a miniature and specify style in the contact form.
9. 100% money back guarantee is on the terms that the client explicitly states that they are unhappy with the miniatures at completion of the project or if during the update process they are able to provide genuine reason which they do not see the commission ending in a good manor, at which time we can discuss why you are feeling this way- this discussion must take place over the phone or over skype, emails are much to easily mis-understood and at a juncture such as this all tones and inflections would be required to be understood entirely (being that we would en devour to help and will not tolerate any aggressive or mis placed comments. )
if you do not feel that we are able to at least try again, then we will be happy to strip the miniatures, return them to you in as close to mint condition and return your money. If the client wishes to cancel the transaction after the first payment has been made but work is still commencing, they must wait until the miniatures are back in their hands and they can send photo evidence of this, so we may then provide the refund at a normal time. We do not have the storage to hold dumped miniatures or the paperwork to defend ourselves if you ask for a refund and then leave your miniatures and we use or sell them on to clear space.
If the client wishes to cancel during the order we will of course do our best to address any queries and we URGE CLIENTS TO ALWAYS CONTACT US FIRST, before making a hasty decision, The EZPainter experience is about trust and friendship, so trust us and become our friends and we will take care of you. 100% refund may not be offered in any instance that the client was sent miniatures they where happy with (at photography stage), that then sustained any damage from the mail services, being that we take every care to ensure safe packaging. We will not accept responsibility for the mis handling of mail.
10. Assembling miniatures (adding bases/ building miniatures) will incur an extra charge of 25p per foot model and 50p per mounted model for assembly. It is best to send your miniatures assembled as you would like if you wish to save the charge. Pre-assembled orders are also much faster.
11. EZPainter reserves the rite to return your order at any point with a full refund if we deem that you have:
A. Not acknowledged these terms and conditions.
B. mislead the order by sending something different to discussed.
12. In the instance a client requires additional work done wherein the deposit has already been paid they will pay for said work in full up front.
BY SENDING ANY PAYMENT TO EZPAINTER YOU AGREE TO THESE TERMS AND CONDITIONS AND THEREFORE UNDERSTAND THAT THEY MAY BE REFERENCED IF IN DISPUTE.
Postage is caluclated at weight. British Postage costs can be found here. As we are a bespoke company post is handled personally so for british inland parcels we use uk confirmed and for international we use international standard Unless requested for the 'tracked' option by the client.
Many international parcels are sent by courier which means we can send large amounts for very affordably with insurance.
international signed for